hicaller Privacy Policy
Revised August 4, 2018

This Privacy Policy describes what personal information You may share with hicaller, as data controller, and other Users when activating and using the hicaller Services, how hicaller receives, collects and uses this data and how You may opt-out at any time, altogether preventing use of the data shared via the Services.

Information Collected and Received

Contact Information

Where the hicaller App is obtained from other sources than Apple App Store or Google Play Store, You may share the names and numbers contained in Your device’s address book (“Contact Information”) with hicaller in order to provide and improve the hicaller services.

Where the hicaller App is obtained from Apple App Store or Google Play Store, we will only use Contact Information for improving the hicaller services e.g for excluding already known people from the search,etc.

Please note that no other Contact Information than the phone numbers and thereto attached names will be received, stored and used from the User’s address book. Other numbers or information that may be contained in your device’s phone book will be filtered away and will therefore not be stored or used by hicaller. Addresses, passwords and credit card numbers and any other similar information will automatically be prevented from being entered into the hicaller database by our safety algorithms, that filters any numbers and other information stored in the phone book in a number sequence not compatible with that used for telephone numbers. Please also note that You can always choose not to share Contact Information with hicaller and opt-out from the service by immidiately uninstalling any apps from hicaller also you can easily delist Your number by requesting at [email protected] .

Installation

When you install the hicaller Apps, hicaller will collect location and some technical information from Your device in order to be able to provide You with the Services, namely Your IP address, the unique device ID number and what operating system, operator, screen resolution and version of the hicaller Apps You use. This information is used to verify that the User device is properly registered and will not be used to identify You personally or be transferred to third parties. We will, however, use this data for statistics and user support as long as You use the Services.

For details regarding permission usage in connection with installation on the Android platform, please see the hicaller FAQ at www.hicaller.com/permissions.

Identifiers

In addition, You may provide us with Your user identifier information regarding certain third party services, i.e. Facebook, Google+, LinkedIn and Twitter, necessary for the application to interoperate with such third party services. In that case hicaller will store and process also that information (and also a mapped photo where applicable), for as long as You use the Services and will not use this information for any other purpose than required in order to obtain interoperability and functionality in relation to such third party services. Please note that we never store any passwords to the mentioned third party services.

Name tagging

We may also associate a name with a phone number through the name tagging functionality, which allows a User who receives a call from a phone number which is not associated with a name in the hicaller database to indicate a name to be associated with that number. A name will only be associated with the number through this functionality if a sufficient number of Users have indicated the same name for the relevant number.

Call Block

Where a User within the Services reports a phone number as spam, hicaller stores that phone number in combination with the User’s RegisterID in order to maintain the User’s spam list online but also for the purpose of building a community based spam blocking directory. On the Android platform, the User can also add a name to the phone number in question that will only be visible to that User.

Use, Sharing and Disclosure of User and Contact Information

Information related to the User or Contact Information will only be used to

(a) display the name associated with a certain number at a manual number search against the hicaller database,

(b) automatically display the caller’s name when a call is received, as enabled by the Search functionality, as described below, to Users who have activated that functionality, and indicate possible mutual contact points with the caller or when an incoming call may be spam,

(d) provide limited API for queries against the hicaller database for a selected number of hicaller partners,and

(f) contact You from hicaller for verification purposes or with information pertaining to the Services, e g newsletter e-mails and similar notifications.

Search functionality and database

To improve the Services, hicaller has created a searchable database where the Users generate the content and via the Search functionality are offered access to this database, containing Contact Information from those Users who permit such aggregation. In return these Users are allowed to access to the database by querying it. Queries against the database are only allowed through the hicaller Services by Users who have explicitly approved of the Service's functionality and integrity restrictions as contained in the hicaller Terms of Service and this Privacy Policy.

The queries against the hicaller Search database are processed only if a numeric phone number is attributed to the query and only if no results are published by an associated or partnering database of hicaller. The response given to the queried number will be the associated name to that number, if any name is available.

It is important to notice the following distinctions. As an integrity and security measure, only numeric queries are allowed against the hicaller database for Search, i e there will be no result to a name query. The Users contributing to Enhanced Search can therefore rely on that the Contact Information provided, as a personal integrity precaution, will not enable anyone searching for the number to a certain person direct access to that number.

Opt-Out and Delist Numbers

If a User chooses to Opt-Out of the services, he/she should immediately uninstall any application provided by hicaller. If any persons do not wish to have their names and phone numbers made available through the Search, they can exclude themselves from further queries by notifying hicaller by sending an email to [email protected] .

Miscellaneous

In addition to the above hicaller may disclose information related to the Users and Contact Information if we believe such action is necessary to:

(a) comply with the law, or legal process served on us;

(b) protect and defend our rights or property (including the enforcement of our agreements); or

In order to provide you with the Services you have requested, hicaller may sometimes, if necessary, share Your above mentioned information and traffic data with trusted partner service providers and/or agents, i.e. banking organizations or other providers of payment and analytical services or SMS services. hicaller will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

The following is a description of how hicaller may share information about you with trusted third party partners. Should hicaller add additional partners, this description will be updated:

1. hicaller uses a third party partner company in order to send You or a third party you wish to contact SMS when you use the Services. In order to send you the SMS, we send the third party company Your and the relevant third party’s phone numbers. This third party SMS partner is contractually obligated only to use these phone numbers for the transmission of requested SMS.

2. hicaller may use Push Notification Services to notify you about up-dates and important information. In such cases, Your phone number may be part of the notification. This message is sent to the push notification service provider, for delivery to Your device. You may, however, at any time-opt out or disable push notifications in the hicaller Apps.

3. For the provision of free versions of the Services, hicaller may also collaborate with a few selected third party advertising networks, which in such case may be provided limited information related to the freemium User’s device (but no other User or Contact Information).

The submission of Contact Information by You and the processing thereof by hicaller is constitutionally protected under the applicable law, see the hicaller Terms of Service. hicaller may, however, disclose information contained in the Service and about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary, always provided, of course, it is also lawful.

hicaller may from time to time ask you to provide information on your experiences from using the hicaller Services, which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms or any surveys that You accept to take part in is used for the purposes of reviewing this feedback and improving the hicaller software, products and websites.

Cookies and Automatically Collected Information

The hicaller Website uses so called “Cookies” in connection with the Services. Cookies are pieces of information stored on Your computer's hard drive and/or other device’s browser that enables hicaller to keep Your login session for thirty days. The use of Cookies is standard practice. Cookies do not enable any access to and/or inspection of other information on Your computer or other device. If You do not wish to receive cookies, or wish to be notified of when they are placed, You may set your web browser to do so, if your browser so permits. Please understand that if Cookies are turned off, You may not be able to obtain full functionality in certain parts of the Services.

The hicaller website and the hicaller Apps use Google Analytics, a web analytics solution by Google. Google Analytics also adds cookies to Your computer when You visit our website or interact with certain parts of the hicaller Apps and collects usage information to create statistics for hicaller. See Google's privacy policy for details.

The hicaller website also embeds badges from the social networking sites Facebook, Google+ and Twitter. The badges may add cookies to Your computer or mobile device when You use the Services and have enabled Facebook connection. See Facebook’s privacy policy, Google’s privacy policy and Twitter’s privacy policy for details.

hicaller servers may automatically collect data about Your Internet address when You use the hicaller Services. This information, known as an Internet Protocol address, or “IP Address”, is a number that is automatically assigned to Your computer or other device by Your Internet service provider whenever You are on the Internet. When You request pages from the Services, our servers may log Your IP Address and, if applicable, Your domain name. Your IP Address is used to help identify You and to gather demographic information about our Users as a whole. hicaller’s servers may also record the referring page that linked you to hicaller (e.g. another web site or a search engine); the pages You visit on the Services; the web site you visit after hicaller’s web site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms You have entered on this web site or a referral site; and other Web usage activity and data logged by hicaller’s servers. hicaller uses this information for internal system administration, to help diagnose problems with servers, and to administer our Services. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.

Corresponding data may be collected and used for the same purposes when You enable and use the “search the web” functionality within the hicaller Apps.

Information Security

We take all reasonable precaution to protect Your information, Contact Information and other Content from misuse, loss and unauthorized access. Although we cannot guarantee this information will not be subject to unauthorized access, hicaller has physical, electronic, and procedural safeguards in place to protect it. The Information is stored on hicaller’s servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Accuracy of Collected Information

hicaller may on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated information retained by hicaller in connection with the operation of the Services. You have always the right to know what information is stored about You and have any data corrected or deleted on Your request, which should be submitted in accordance with our contact details below.

The accuracy and security of information concerning the Users and their contacts are hicaller’s highest priority and are they free to opt-in or opt-out of the Services at any time. You can delist Your telephone number from the hicaller database via a request directly on support email.

Minors

hicaller Services are not intended for or designed to attract anyone under the age of 13 and hicaller does not intentionally or knowingly collect personal information in the Services from anyone under that age. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.

Changes to this Privacy Policy

hicaller may at any time with or without a separate notice change this Privacy Policy, and You are encouraged to review this Policy from time to time. In case of substantial changes, hicaller notifies the Users by push notice or via notice on the hicaller website.

Contact

If You have any additional questions about hicaller’s Terms of Service or Privacy Policy or want to make a request regarding certain information, You are encouraged to contact hicaller. The contact information is:

You can also send your enquiries via email to [email protected].